iPhone is amongst the most preferred phones today. Several people prefer iPhone over other devices. There are multiple amazing features an iPhone has that you will not get on other phones. Besides, iPhone’s amazing features and its popularity, some issues usually occur on an iPhone, and ‘iPhone Cannot Verify identity’ is one of them. The issue prevents iPhone users from accessing both POP3 and IMAP account types on their iPhones.Here are the methods to resolve this issue on your iOS device.

Recreating your iPhone Mail account

Apple developers themselves suggest this method before trying anything else to resolve the iPhone cannot verify identity issue on your iPhone. By recreating your iPhone Mail account, you will be able to resolve this issue.

  • First of all, login to your iPhone.
  • After logging in successfully, go to the settings of your iPhone by tapping on the Settings app in the menu.
  • Now, choose and tap on Mail from the list.
  • After opening up the Mail section, choose Accounts.
  • After choosing Accounts, it will show up every account stored on your iPhone.
  • Now, choose the account you want to remove and tap on it.
  • After that, find the Additional options and use them by sliding the window up.
  • Next, look for the Delete Account button that usually appears in red.
  • Tap on the Delete Account button to remove the account from your iPhone.
  • Tap on the Confirm button after tapping on the Delete Account button.

Once you remove the account successfully on your iPhone, now it’s time to create a new one and add it on your iPhone. To do so, follow the guidelines below:

  • Go to the Settings on your iPhone.
  • After opening up the Settings, choose the Mail option from the menu list.
  • Now, tap on the Add account option inside the Accounts section.
  • Next, choose the Other option.
  • Tap on the Add account option to get started creating a new account.
  • Fill in the information in columns that includes the username, password, and email address.
  • After filling in the details, feed in the settings for the outgoing and incoming mail server.
  • At last, tap on the Save option once everything has set up in its place.
  • After tapping the Save button, your new account will be created in no time.

By turning off SSL in the Mail account

Your iPhone is showing you this error because it’s been using SSL. Your iPhone uses SSL sometimes, and it is the biggest factor that causes this error. If it’s the scenario, follow the steps below to fix this:

  • At first, login to your iPhone.
  • After logging in, go to Settings by tapping on the Settings app on the menu.
  • After opening up the settings, tap on the Mail option.
  • Next, choose Accounts.
  • Inside Accounts, select your email account by tapping on it.
  • Tap again on the account’s label.
  • Choose the Advanced option.
  • After that, navigate SSL slider and tap on it.
  • The slider usually appears green before you tap on it.
  • Now, tap on the Account option available at the top right corner of the screen.
  • At last, tap on the Done option to finish up the process.

Enne garcia is a self-professed security expert; she has been making the people aware of the security threats. Her passion is to write about Cyber security, cryptography, malware, social engineering, internet and new media. She writes for Norton security products at norton.com/setup.

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